Question 1

What does ekosfere mean?

Accepted Answer

ekosfere stands for ecosphere, the atmospheric layer of the earth where living beings exist with non-living materials. We believe that the human lifestyle should not negatively impact other beings or ecosystems. That is why we are on a mission to improve this relationship.

Question 2

Where do you get your products from?

Accepted Answer

We do not buy from a specific buyer as we are always looking for the best products out there which fit our standards of being vegan, biodegradable, and mostly organic. Instead of selling brand names that are more expensive to the customer, we put a lot of hours into researching the best products at a great price.

Question 3

What do you do with the packaging the products come with?

Accepted Answer

We buy in bulk and thus we minimize the number of containers needed. We then send back 95% of our containers to the seller for them to reuse in their other products. The rest 5% we have repurposed and reuse in our operations. We recycle any other packaging through state and Terracycle programs.

Question 4

Where do you base the claims on your labels?

Accepted Answer

We make vegan, biodegradable, and cruelty-free claims based on our supplier labeling.

Question 5

Where is the closed loop jar system available?

Accepted Answer

Currently, we offer the closed-loop jar system in NYC. Once every 3 months, we will email you asking to take out your empty soap jars for pick up. You can leave them outside your apartment door or with your doorman.  Once picked up, these jars will be cleaned and ready to reuse again and again!*   *For the system to work, everyone should do their part. Please wash the jars thoroughly before you return them. We will also clean them again and sanitize them before reusing them for another delivery.

Question 6

How do you clean the jars after each use?

Accepted Answer

We wash the jars according to FDA regulations and sanitize them before delivering them to you.

Question 7

Where do you ship?

Accepted Answer

We currently ship our products anywhere in the U.S!

Question 8

What is the estimated delivery time?

Accepted Answer

The estimated delivery time depends on your location in the U.S. We have a 3 business days processing time, and then the shipping time depends on the carrier.

Question 9

Can I return products and get a refund?

Accepted Answer

Unfortunately, our products are not available for returns due to the nature of bulk filling. If you are dissatisfied with your purchase, we want to make it right and  resolve any issue to your satisfaction! Please get in touch with us via email.

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